West Virginia Division of Personnel Examination Information
Office Support Job Classes

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Titles for which the Office Support Test is used:
(Not all titles are currently open for application)

Office Assistant 1, 2 and 3 (typing positions and non-typing positions)
Secretary 1 and 2
Administrative Secretary
Lottery Business Support Technician 1 and 2

Some jobs require a typing test. Typing Test Information is shown below.

Below is a general description of the procedures and topics covered in the Office Support Jobs (Clerical) examination. We are unable to provide more information about specific test sections or items. Unless specifically stated below, no test study guide is available. The same written multiple-choice examination (050101A) is used for all titles listed. Not all titles shown are open for application. Please check the current announcements. Some titles require a keyboard (typing) test. Applicants requiring special handicap accommodations in the testing process should call call (304) 558-3950, Ext. 0 (8am-4:30pm).
Summary: Written Exam Passing - 47 of 100 (47%). Weight with Typing test: 70% of total score.
Typing test passing - 35 nwpm (50%). Weight with Written test 30% of total score.


WRITTEN EXAMINATION DESCRIPTION AND OUTLINE (Passing score: 47 of 100)

Total Items: 100     Format: 4 or 5 option multiple-choice (A, B, C, D, E)
Test Time: 2 hours   (Most other tests have a 3 hour test period.)
The test sections are described below:

Reading Comprehension (12 items)
These items tests your ability to read, understand and apply written information. No previous knowledge of the material is required.

Interpersonal Skills (10 items)
Ability to deal with coworkers, customers, and office visitors. The questions deal with customer service, making objective decisions, following rules, showing interest and courtesy, and dealing with conflict.

Arithmetic (14 items)
Basic arithmetic calculations (addition, subtraction, multiplication, division, averages, fractions, decimals, percentages, making change, and time calculation).

Record Keeping and Forms Completion (9 items)
These items tests your ability to keep basic records and check form entries. No previous knowledge of the specific record, procedure, or form is required.

Checking and Comparing (18 items)
To answer these items you compare pairs of information (usually 3-4 lines) to detect differences in the information (typos, format, transposition, punctuation, etc.). No previous knowledge of the information is required.

Sorting, Alphabetizing and Filing (18 items)
Ability to sort, alphabetize and file information. Commonly accepted rules for alphabetizing and filing are used. Examples: names, addresses, titles, organization names, and abbreviations.

English Grammar, Effective Expression and Editing (19 items)
Knowledge of English grammar, effective expression and editing. Includes: basic grammar rules, spelling, punctuation, word usage, and sentence structure.


Examination Procedures and Test Taking Tips:
The written test score is used for ranking and referral order. This is not a speeded test. Applicants are expected to complete all 100 items. It is important to keep track of your time. Work at a steady pace. Do not spend too much time on questions you find difficult. Try to eliminate one or two answers and make a reasonable guess. There is no penalty for guessing. We cannot recommend specific study materials. Textbooks and general test preparation guides covering the test topics may be available in libraries and bookstores.

For Office Assistant 1, 2, and 3 there are typing and non-typing position options. Applicants for OA positions which do not require a significant amount of typing are not required to take the typing (keyboard) test.

Typing Speed and Accuracy Test: (5 minute timed test)
Minimum Passing Score: 35 Net Words Per Minute with 80% accuracy.

New Typing Test. Effective, March 1, 2014, we will no longer administer typing tests at our Testing Centers. As of that date applicants for any clerical job (Office Assistant, Secretary, etc.) that require typing skills will have 15 days after completing the written test to complete a special online typing test.

The typing test may be taken at any available internet connected computer (home, WorkForce WV office, library, etc.). You may take the test at any time or place; however, you MUST complete the typing test within 15 calendar days of taking the written test. If you fail, or do not take the typing test, you can only be considered for non-typing jobs. Applicants who have completed the written test will receive a Typing Test Instructions sheet from the test administrator. It is very important that you read and keep this sheet until you are ready to take the typing test. You will not qualify for typing jobs until you have completed the online typing test. We cannot accept typing test results from any other source other than that described in the Typing Test Instructions sheet.

The Typing Test Instructions sheet contains complete instructions on accessing the special typing test Web site. The sheet will indicate a special Access Code. You must test within 15 days to avoid expiration of the Access Code.

At the testing Web site you may practice typing before starting the test. You must pass both the written test and typing test to qualify. The final score is a combination of your passing written and typing test scores. Once you complete the typing test session your score is final. Do NOT attempt to re-test. You are not permitted to retake the typing test until you have re-applied and re-taken the written test. The waiting period for the written test is 90 days.

IMPORTANT: Any falsification in the typing test procedure, such as allowing another person to take the test for you, is a serious violation of State law. All applicants can expect to have their typing skills re-tested by the employing agency if contacted for an interview. Failure to meet your claimed speed and accuracy level may result in permanent State employment disqualification and possible prosecution of all persons involved.

Applicants who test in Charleston and who have applied for Data Entry Operator 1 or 2, will take the 5 minute Data Entry Keyboard test at the test center on the same day. Data Entry tests are only offered in Charleston.

Test Weights and Score Computation:
For jobs that require typing, the final score is the weighted average of the percent scores on the clerical written and typing tests.
Example: Let's say an applicant passes the written test with 68 of 100 items correct (68%). He/She passes the typing test with 45 net wpm.
Typing percent score = 45 / 70 = 64% (rounded)
The written test counts 70% and the typing test counts 30% of the final score.
Therefore, the Final Score = 70% of 68 plus 30% of 64 = 67 (rounded)
Veterans Preference points (5,10) are added to the final score as appropriate.