Frequently Asked Questions
If you have questions or want information on special
topics, click a question below or scroll down.
You can obtain assistance by calling (304) 558-3950 (8:30 am - 4:30 pm).
The WV Division of Personnel serves as the central applicant referral source for over 30 state agencies and over 20,000 jobs in the state merit system. This system was established by law to ensure that all hiring and promotion decisions are fair and based on an applicant's job-related ability. We are committed to helping state agencies build a quality work force. A work force that recognizes each person's unique talents, reflects the values and strengths of our diverse society, and provides equal opportunity for all.
Review the current announcements (postings) on the
Job Opportunities Page.
IMPORTANT: You may apply online for any publicly announced jobs. Use the online application. Paper applications may take more steps to process. If you must use a paper application due to disability, please call our office. Resumes cannot be accepted unless specifically stated in the public announcement.If you must use a paper application, please complete a separate form for each job title.
Apply Online. This speeds processing.
Be sure that your experience information, including employment dates, is complete. For part-time jobs, include the hours per week you worked. Résumés are not accepted without a fully completed application form. Many job require paid experience. Include salary for paid jobs, even if you have to guess.
Be Honest and Truthful: Misrepresentation or falsification of information on an application document is grounds for disqualification and punishable by law. We reserve the right to investigate the accuracy of any information submitted. This may involve contacting educational institutions, former employers, and law enforcement agencies.
Yes. Note however, there may be a waiting period. If a continuous posting does not state a waiting period, the standard waiting period of 90 days will apply. Jobs that have specific closing dates generally allow re-applying after 24 hours. This enables applicants to correct errors or add information that was unintentionally left out. Muiltiple applications will NEVER increase your chance for hire. We only look at the last application submitted. You may re-apply and re-take a written test after 90 days. Unless something unusual affected your test performance, it is not likely your score will change much. We use the most recent score even if it is lower. You should not re-apply for jobs requiring a rating of training and experience unless there has been a significant change in your education or work history. If the waiting period has not expired and you have a significant change in your qualifications, contact us by letter describing the change and reqesting a re-evaluation.
Work Type and Location Preferences: It is important that you mark on the application the type of work and the locations you prefer. As vacancies occur in different parts of the state, the names of qualified applicants are referred based on evaluation rank, work type, and county preferences.
You do not normally have to verify high school graduation, GED, or authorized veteran's high school diploma prior to employment. We do sometimes require verification when a job class requires a college degree, special training, certification, or course work. BE SURE TO READ THE POSTING. The posting will indicate if you are required to send copies of verification documents at the time of application. If verification is required and not received, your name will not be referred for any vacancies. Caution: when submitting documents that may be under a different name be sure to tell us your current (application) name. If you are required to submit a college transcript, it must be an officially authorized transcript, not simply a list of courses and grades. Note: Foreign college degrees and credits are not acceptable unless these are recognized by a regionally accredited American school or by a NACES® member credentials evaluation service.
No. West Virginia residency is not required. And United States Citizenship requirements are routinely waived. Non-citizens must be able to work legally in this country and present documents verifying immigration status.
Five (5) score points may be added to the passing score of applicants who are qualifying veterans. Five (5) additional points may be added to the scores of any qualifying veteran with a present compensable, service-connected disability, or Purple Heart Award. Proof of service dates, disability, Purple Heart Award or Campaign Badge, as verified by the DD-214 Form, is required before credit can be given. Disability must be verified by letter from the Department of Veterans Affairs. The eligibility requirements for veterans preference are shown on the Application form. To learn more about veterans preference refer to the Veterans Preference Assistant page.
Examinations: Many state jobs require only that you submit an application for review and rating. This is sometimes referred to as a Training and Experience or "unassembled" Examination. You receive a score based on the type and amount of your training and experience.
To qualify for some other state jobs, you will be required to go to a test center and take a written or performance examination. The most common performance examination is the keyboard, or typing test given for many clerical jobs. The announcement will clearly state the types of examinations required. Note: We do not offer testing outside the State of West Virginia.
Reporting for a Written Test: Applicants reporting for testing must show
adequate personal identification which includes a signature and/or picture (driver's
license, passport, or Social Security Card). Applicants who cannot present
identification will not be permitted to test. Persons who must use a paper application due to disability
should take the completed paper application to
the examination center on the day of testing.
Most written examinations are composed of (4 or 5 response) multiple-choice questions. Responses are marked on a separate answer sheet. [Answer Sheet Image] All written examinations are administered within a 3-hour time limit. Some job classes require a performance (i.e., typing, data entry) examination in addition to the written exam. Applicants may not re-take the same written examination within a period of 90 full days from the previous test date. An applicant may wish to re-test to improve his/her score. The new score (higher or lower) will automatically replace any previous score.
Preparing to test: We do not offer specific study guides for written tests. The questions in each test are different for each job title. There are many published test study guides available in some libraries and bookstores. Some of these are for job that are similar to some state jobs. These and other basic skills review texts (grammar, arithmetic, reading etc.) might be of some limited help. We cannot recommend any published material. We do recommend that you get a good nights sleep and try to relax before testing. Read ALL the instructions and ALL the answer choices. Pick the best answer. If you must guess, first try to eliminate 1 or 2 responses. Work at a steady pace, but don't rush. You should have plenty of time to finish the test within the 3 hour time limit.
Written Exam Scoring: Written test scores are always based on the number of items answered correctly. With the single exception of the rate-of-work test given to clerical job applicants, no deduction is made for incorrect responses or guessing. Each test has an established minimum number of correct responses required for passing. For score reporting purposes, raw scores (number correct) are converted to percent of total possible points. For example, if a test has 80 question and each correct answer counts one points, a raw score of 60 correct would result in a reported score of 75% (60/80 points)Some tests have a minimum passing score. Scores below the minimum are reported as "Failed" or "Did not Pass".
We will provide reasonable accommodations (such as readers and large print booklets) for applicants with disabilities. Applicants wishing to request accommodation in written testing, or the application process, should call the Staffing Services section at (304) 558-3950 (8:30am-4:30pm) Arrangements must be made prior to the test date.
The "exam" procedures used for most job titles is a rating of applicant training and experience, sometimes called an "unassembled examination". Applicants are awarded score points based on their training, experience, and other qualifications. (No written examination is required). Since an applicant's score is based on the information described on the application it is important that the employment history, job duties and responsibilities be very complete and clear. The exact hours worked per week must be marked for any part-time jobs.
Training and Experience Ratings are generally based on how similar the applicant's training and job experience is to the job for which he or she is rated. Ratings may also include an evaluation of special skills, accomplishments, or responses to supplemental application questions. Applicants may be assigned to 2 or 4 Score Categories, such as Best Qualified (90), Highly Qalified (80), Qualified (70). Applicants who do not meet stated minimum job requirements are notified with the general reason for rejection. Veterans Preference points, if applicable, are added to the category score.
For both tested jobs and training and experience rated jobs all applicants are notified of either a passing final score, "did not pass" (Fail), or a notice of disqualification (did not meet minimum requirements). You should receive your notice within 3-4 weeks. This may take longer in very high volume application periods. Note: Read the posting to determine if post-secondary education verification documents are required.
If you meet the all job requirements and pass any required test or rating, your name will be added to the Eligibles List or Register. There are eligibles lists for all announced job titles. Your "rank" or position on the list is determined by your most recent score or rating. Ranks can change as eligibles are added and removed (time expires) from the list.
When a vacancy occurs, the hiring agency requests the names of eligibles for possible interview. The Division of Personnel refers names to over 30 state agencies. Eligible applicants are referred in score order, highest to lowest. Unless the agency requests a statewide referral, only eligibles who will accept employment in the job location are referred. West Virginia residency is generally not required. An eligible's name will not be referred out if he/she is not available for that job type, or shift. Applicants who have not provided verifications (degree, license, etc.) specified in the posting will not be referred.
If your name is referred for a vacancy, the agency will usually contact you by phone, letter, or email to arrange an interview. The hiring agency determines how many referred eligibles to interview. It is the hiring agency's responsibility to make offers of employment.
The announcement will indicate how long your name will remain active on a Register. If no time period is indicated, your application will be active for one year. Your eligibility will not be extended beyond the period specified. Applicants wishing to extend or renew their eligibility MUST re-apply and re-test (if a test is required). The job classes MUST be currently open for application (announced) for the applicant to re-apply. NOTE: Applicants are not notified when the one year eligible time has expired. The expiration date is noted on each applicant's score notice.
You can update your basic indentification information (name, address, email, phone) in our GovernmentJobs.com applicant account. If you notify us in writing we can update the record for you. If you want change your availability information (preferred counties, shifts, etc.) you may re-apply (if the wait period has ended), or notify us in writing.
The hiring agency may choose to fill a vacancy by appointing a current permanent employee, reinstating a former employee, or appointing any person listed on an official eligibles referral list. The agency is not required to interview any fixed number of referred eligibles. In fact, the agency may choose not to conduct interviews.
Who may be selected: When making an appoitment from a Register referral list, the agency must hire from among the top ten (10) currently available names on the referral list, including any persons scoring the same as the tenth person. If there are more than 100 total available eligibles the agency may select any person scoring at or above the 90th percentile.
Probationary period and permanent status: New employees serve a probationary period of 6 months to 1 year, depending on the job title. If successful in probation, the employee is certified for permanent status. Permanent employees may apply for promotion/transfer opportunities postings in their own or other agencies.
Yes. Former employees of merit system covered agencies who attained permanent (non-probationary) status may be reinstated. The employee must meet the current minimum qualifications of the job class to which he or she is being appointed. The employee may be required to pass a qualifying examination. If you qualify for reinstatement, contact the personnel offices of agencies where you wish work. Former permanent status employees may apply for positions listed in the Promotion/Transfer job listing on the Web site. The hiring agency is under no obligation to consider reinstatement.
We realize that finding the right job is not easy. Even after
reviewing the information on our Web site, You may have
special questions or need assistance.
If you need help, please call (304) 558-3950 Ext. 0 (8:30am - 4:30pm).
If more convenient, visit us anytime (9am-4pm) in the Charleston Capitol
Complex. We are in building 6, 4th floor, room 420.