· Home · MQ's · Specs Index · Examination Code: W ·
9571
ECONOMIC SERVICE WORKER
Nature of Work
Under general supervision, performs at the
full-performance level in taking applications, determining
eligibility for and managing a caseload for a variety of economic
assistance programs. Responsible for conducting personal
interviews with clients, evaluating and verifying personal,
financial and social information, determining eligibility for
services, maintaining a client caseload, and referring clients to
other social service and community service agencies when appro
priate. May obtain repayment from clients who have been issued
economic assistance erroneously. Transportation must be
available as travel is required. Must possess a valid driver's
license. Performs related work as required.
Examples of Work
Interviews client initially to gain overview of client
financial resources and social circumstances pertinent to
eligibility for services; performs in-depth interview to
establish eligibility for specific programs and benefits,
such as food stamps and medical services.
Determines eligibility for economic assistance using
eligibility manuals and guidelines.
Contacts banks, employers, medical facilities, physicians, and
neighbors as necessary by phone or letter to substantiate
client data.
Completes appropriate economic service forms and codes for
computer entry thereby authorizing basic services for
client; informs client of types of benefits to be received.
Updates each assigned client's case file by scheduling
periodic office visits with client.
Takes calls from clients and public and sees "walk-ins"
requesting information on economic service programs.
Composes brief social summary of client's circumstances and
assesses need for social service intervention; directs
client to community resources when needs cannot be met
through economic services and/or additional assistance is
required.
Explains economic service policies, rules and regulations to
client in a manner that makes clear the information on
application forms and client's obligations and rights as a
recipient of benefits.
Computes amount of benefit client will receive using
appropriate monetary guidelines and calculator; computes
amount of over-payments when they occur and arranges with
client for reimbursement.
Pursues collection of any payments against individuals and
households who received Food Stamp Program benefits to which
they were not entitled.
Knowledge, Skills and Abilities
Knowledge of economic service programs and policies, rules and
regulations.
Knowledge of interviewing techniques and methods for obtaining
and communicating information.
Ability to read and comprehend federal and state economic
service policies and guidelines.
Ability to interact effectively with people from a wide range
of socio-economic backgrounds.
Ability to record pertinent facts and maintain records.
Ability to perform basic arithmetic.
Ability to plan and organize work independently and
efficiently.
Ability to work under time constraints in processing economic
service applications.
Minimum Qualifications
[Top]
Training:
Graduation from an accredited four-year college or
university.
Substitution:
Any combination of additional training and/or
full-time or the equivalent part-time paid experience
interviewing clients, customers or the public and evaluating
the data against established standards and guidelines may
substitute for the required training on a year-for-year
basis except experience in Economic Services work requiring
program eligibility decisions may substitute for required
training on a one year experience for two years of training.
Established: 8/20/92
Revised: 2/5/93
Effective:
2/5/93