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9516
CHILD ADVOCATE TEAM LEADER
Nature of Work
Under the general supervision of the Child Advocate Regional
Manager supervises the staff and operation of a child advocate
regional office. Office staff usually includes paralegal
assistants, accounting assistants and office assistants. The
purpose of the services provided by the office is to establish
paternity and enforce child support. The employee may assist in
special projects and initiatives and delivery of services in more
than one office. Performs related work as required.
Examples of Work
Organizes available resources and equipment to ensure
compliance with state and federal mandates.
Assigns work and provides daily supervision and guidance to the
Legal Assistants and support staff within the office.
Assures the timely completion of work.
May assist in formulating policy and procedures in the Child
Advocate Office.
Analyzes statistical data to insure compliance with Federal and
State deadlines for case processing.
Assesses staff training needs, development and professional
growth and reports to the manager.
Trains employees in methods, procedures and policies of the
Child Advocate Office.
In coordination with the attorney, evaluates employee's work
performance as specified by personnel policies.
Assists in conducting research in preparation of case summaries
and reports of pertinent fact.
Responds to inquiries from staff and clients regarding CAO
policy and procedures.
Interacts with the attorney and manager in planning and
reviewing the staff activities and in conducting case
staffing conferences.
Plans and conducts unit meetings and individual staff
conferences in order to promote staff development and
professional growth.
Participates in the interview and employee selection process.
Reviews and assesses case files under the guidance of an
attorney to assist in determining the administrative or
legal remedies appropriate for that case.
Maintains records, data and furnishes necessary reports to the
manager.
Approves attendance reports, leave and travel requests and flex
time schedules according to personnel policy.
Establishes procedures for the safeguarding of files and
confidential information in accordance with the federal and
state mandates and Department policy.
May respond to Level I grievance issues within the mandated
time frames.
Monitors and may represent the Child Advocate Office in
administrative hearings, including "Fair Hearings" and Tax
Offset hearings.
May attend meetings with other team leaders in the region or
represent the Child Advocate Office on local management
teams as deemed appropriate by the manager.
May address both private and public organizations or interest
groups concerning the services available through the Child
Advocate Office as approved by manager.
Learns on-line Child Advocate policy manual and how to navigate
OSCAR.
Knowledge, Skills and Abilities
Knowledge of federal and state law relating to the establishing
paternity and enforcement child support.
Knowledge of the Department's rules, regulations and policies
relating to the provision of child support services.
Ability to supervise, manage and evaluate performance of
subordinates.
Ability to exercise tact in dealing with people and rendering
assistance to others.
Ability to conduct interviews, communicate clearly both orally
and in writing.
Ability to plan and organize work independently and
efficiently.
Minimum Qualifications
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Training:
Graduation from an accredited four-year college or
university.
Substitution:
Additional work experience as defined below may
be substituted for the required training on a year-for-year
basis.
Experience:
Two years of full-time or equivalent part-time paid
employment with a child support enforcement agency or as an
office manager in a public agency or law firm.
PROMOTIONAL ONLY:
Four years of full-time or equivalent part
time paid successful employment with the Child Advocate
Office may be substituted for the required training and
experience.
Special Requirements:
Availability of a car for continuous use
is a requisite of employment. Must be familiar with on-line
Child Advocate policy manual and possess ability to navigate
OSCAR.
Established: 11/17/94
Effective:
12/01/94