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9362
PEIA PROVIDER RELATIONS MANAGER

Nature of Work
Under general direction of the Public Employees Insurance Agency Director, performs professional advanced level work providing administrative review, program implementation, comprehensive program assessment and promotion of health care to members and providers. In coordination with the management team, develops, evaluates and implements medical programs that are consistent with the agency's mission of administering a health plan that allows appropriate access to quality care, is effective and efficient in the delivery of health care benefits and that promotes healthy lifestyles through wellness programs and preventative care. Program design and implementation must also be appropriate for CHIP participants. This position is responsible for special PEIA projects and programs, including development, implementation and monitoring. Such projects/programs include, but are not limited to, the SCI grant for expansion of PEIA coverage to small businesses in West Virginia and Preferred Provider Network (PPN) development in West Virginia. Performs related work as required.

Examples of Work
Implements a statewide Preferred Provider Network by July 2004.
Develops a small business insurance product for West Virginia based businesses.
Develops "specialty networks" for specific diseases and conditions. An example is obesity services which may require a network that includes weight loss programs, exercise programs/facilities, and surgical procedures.
Develops a provider report card for communication to Public Employees Insurance Agency (PEIA) and Children's Health Insurance Program (CHIP) providers as a tool for assessing provider efficiencies and quality of care provided to patients.
Provides general monitoring and assessment of provider treatment and billing patterns for PEIA/CHIP patients.
Provides recommendations for changes to the benefit plan that address issues identified.
Assists in the planning and participates in the annual statewide provider workshops.

Knowledge, Skills and Abilities
Knowledge and understanding of the practices of insurance companies and third party administrators.
Knowledge of state and federal regulations, including HIPAA regulation, as they relate to health insurance.
Knowledge and understanding of provider reimbursement methodologies including RBRVS, PPS and various other provider fee schedules.
Knowledge of current health care practices including appropriate treatment guidelines and utilization procedures.
Ability to communicate effectively, both orally and in writing.
Ability to maintain effective working relationships with other employees, employers and government officials.

Minimum Qualifications       [Top]
Training:
Bachelor's degree from an accredited college or university with a major in business, hospital, or health care administration.
Experience:
Five years of full-time or equivalent part-time paid experience in the insurance industry with specialization in provider reimbursement, quality assurance, marketing, medical policy, and/or utilization management.

Established: 8/21/03
Effective:     10/1/03

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