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9299
CUSTOMER SERVICE REPRESENTATIVE
Nature of Work
Under general supervision, performs full
performance level clerical/public contact work involving the
processing, recording and issuance of drivers' license, vehicle
registration, vehicle titles, and related documents. Work is
characterized by regular and recurring tasks requiring knowledge
and interpretation of motor vehicle and driver registration and
license laws, policies and procedures. Operates moderately
complex office equipment on a regular basis. Refers unusual or
hostile situations to a supervisor. Performs related work as
required.
Examples of Work
Greets motorists in person or by telephone, answers questions
regarding state law, policy or procedure; assists motorists
in the processing of driver and motor vehicle license and
registration; explains necessary forms, fees, taxes, and
surcharges involved in the licensing of vehicles, including
boats and motorcycles.
Reviews state code, vehicle registration manuals, policy
directives, and vehicle appraisal guides to locate
information applicable to the licensing situation.
Enters data into the computer to access previous registration
data and to update or enter new file information.
Reviews motorists' documentation to ensure that all
information is complete and accurate; assesses fees and
gives receipts of payment; balances the cash drawer with
the log of transactions at the end of each business day.
Relieves other staff for breaks during the day; performs
support duties such as re-stocking forms or making copies.
Mails out forms in answer to inquiries; may compose routine
explanations to accompany forms.
Knowledge, Skills and Abilities
Knowledge of motor vehicle law, rules and regulations.
Skill in the use of alpha and numeric keyboard.
Ability to interpret rules and regulations.
Ability to communicate effectively, both orally and in
writing.
Ability to operate complex telephone equipment.
Minimum Qualifications
[Top]
Training:
Graduation from standard high school or the
equivalent.
Experience:
One year of full-time or equivalent part-time
paid experience in bookkeeping, cashiering or related
public contact work.
Substitution:
Successful full-time study in an accredited
college or university, or resident business or vocational
school training may be substituted through an established
formula for the required experience.
Special Requirement:
Must be eligible for bonding.
Established: 10/21/93
Effective:
11/15/93