· Personnel Home · MQ’s · Index · Examination Code: R ·
Nature of Work
Under general supervision and in a lead
capacity, performs and leads public contact work involving the
receipt, auditing, processing, recording and issuance of drivers'
license, vehicle registration, vehicle titles and related
documents. Performs daily audits and prepares daily labor
reports as directed. Responsible for office in the absence of
the manager or supervisor. Performs voids and corrects errors in
computer cash register system. Assists in assigning, reviewing
and approving the work of other employees; may approve leave
requests, trains employees in new work methods and orientation;
handles unusual and complex driver or motor vehicle licensing and
title problems. Assists public by telephone and in person in
processing driver or motor vehicle license and title processing.
Explains and provides assistance in requirements, fees,
documents, forms, taxes and surcharges involved in registering
and licensing vehicles. Reviews and processes documents, issues
drivers' licenses, vehicle plates. Performs related duties as
required.
Examples of Work
Assists in planning, assigning and reviewing the work of
others and trains employees in work methods.
Audits Customer Service Representatives at check-out time and
verifies transactions at the end of the day.
Has authority to make corrections/voids to other Customer
Service Representatives' transactions in the computer cash
register system.
In the absence of a Supervisor will have authority as
established by management: i.e., delegate job
assignments, arrange work schedules, prepare daily labor
reports, approve leave requests, counsel employees on
current and/or new policies and procedures, and prepare
correspondence and reports, etc.
Greets motorists in person or by telephone, answers questions
regarding state law, policy or procedure; assists
motorists in the processing of driver and motor vehicle
license and registration; explains necessary forms, fees,
taxes, and surcharges involved in the licensing of
vehicles, including boats and motorcycles.
Reviews state code, vehicle registration manuals, policy
directives, and vehicle appraisal guides to locate
information applicable to the licensing situation.
Enters data into the computer to access previous registration
data and to update or enter new file information.
Reviews motorists' documentation to ensure that all
information is complete and accurate; assesses fees and
gives receipts of payment; balances the cash drawer with
the log of transactions at the end of each business day.
Relieves other staff for breaks during the day; performs
support duties such as re-stocking forms or making copies.
Mails out forms in answer to inquiries; may compose routine
explanations to accompany forms.
Knowledge, Skills and Abilities
Knowledge of motor vehicle law, rules and regulations.
Skill in the use of alpha and numeric keyboard.
Ability to interpret rules and regulations.
Ability to communicate effectively, both orally and in
writing.
Ability to operate complex telephone equipment.
Minimum Qualifications
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Training:
Graduation from standard high school or the
equivalent.
Experience:
Four years of full-time or equivalent part-time
paid experience in bookkeeping, sales or related public
contact work, or two years of full-time or equivalent
part-time paid work in cashiering or regular public
contact work with the Division of Motor Vehicles or as
a Driver License Examiner with the West Virginia State
Police.
Substitution:
Successful full-time study in an accredited
college or university, or resident business or vocational
school training may be substituted through an established
formula for the required experience.
Special Requirement:
Must be eligible for bonding.
Established: 4/18/96
Revised: 10/23/96, 11/3/2000
Effective:
11/3/2000