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9246
MICROCOMPUTER SYSTEMS SUPPORT SPECIALIST 2
Nature of Work
Under general supervision, performs technical and routine
administrative work at the full-performance level, processing
information of a program-specific nature. Contacts federal and
state entities to transmit, receive and clarify data. Generates
regular standardized reports; manipulates data to create special
reports. The employee works with packaged or customized software
on a microcomputer and/or a terminal. Administers a well-defined
project by creating and designing procedures, materials, and
protocol to deliver a project-specific product to be utilized in
training or day-to-day operations. Performs related work as
required.
Distinguishing Characteristics
Work at this level is characterized by assignment of program
responsibilities, which include data administration tasks such as
overseeing the system, devising policy and procedure in relation
to the program, developing training and documentation for users,
and answering data analysis questions for management, regulatory
agencies, and other in- and out-of-state contacts. Work is
predominantly program and data analysis with an emphasis on
creating and devising systems, further automation, and policy
within the scope of program.
Examples of Work
Reviews and compiles data; researches various sources, computes
figures, and determines their compliance with state and
federal regulations or guidelines; stores valid data and
contacts sources to correct or determine cause of
irregularity.
Submits regular runs for scheduled reports; manipulates data
for other reports as requested.
Composes narrative reports for management and federal and state
regulatory agencies; composes letter for Governor's,
Commissioner's or other administrators signatures; may write
policy statements.
Transmits data via modem or other method to regulatory agencies
or local offices.
Confers with local, state, and federal offices concerning data
transmission and analysis, changes in procedures, and other
data issues.
Attends meetings and seminars to learn new computer programs
and procedures.
Evaluates new software, conducts needs analyses within the
program area, writes specification for purchase of items, and
may travel to local offices to train staff in the use of new
items.
Writes documentation for data submission.
May design and purchase new data systems.
Knowledge, Skills and Abilities
Knowledge of basic computer operation and capabilities.
Knowledge of agency function and operations.
Knowledge of mathematics, geometry, algebra, and basic
statistics.
Ability to learn the specific program to which assigned.
Ability to learn computer programs.
Ability to analyze figures and to determine cause of
irregularities.
Ability to read and understand technical material.
Ability to communicate effectively, both orally and in writing.
Ability to train others in computer operation.
Minimum Qualification
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Training:
Successful completion of twelve hours of computer
science.
Substitution:
Two years of experience as listed below may
substitute for the required training.
Experience:
Three years of full-time or equivalent part-time
paid experience in data or wordprocessing including the
creation and analysis of spreadsheets.
Substitution:
Completion of a recognized course in computer
science, computer programming, or data processing from an
accredited business or vocational school may substitute for
the training and one year of the experience;
OR
additional college hours in computer science, business,
mathematics, or communication may substitute through an
established formula for the required experience.
Established: 12/1/91
Effective:
12/1/91