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9245
MICROCOMPUTER SYSTEMS SUPPORT SPECIALIST 1
Nature of Work
Under general supervision, performs routine technical work
at the full-performance level, processing information of a
program-specific nature. Contacts federal and state entities to
transmit, receive or clarify data. Generates regular,
standardized reports; may manipulate data to create special
reports. Some program knowledge is required to perform duties;
however, the ability to manipulate data on a personal computer is
the desired trait. The employee works with packaged or
customized software on a microcomputer and/or a terminal. There
is little latitude to vary procedures. Performs related work as
required.
Distinguishing Characteristics
Work at this level is characterized by the assignment of
data support activities in a specific program area. May enter
data, but work is primarily reviewing and analyzing information
to chart trends, locate service problems, or detect data
inconsistencies and determine the cause. Work is dominated by
routine tasks of data collection, transmission, and correction
for the purpose of monitoring programs for regulatory agencies,
quality assurance, or funding levels.
Examples of Work
Reviews data as a predominant duty; controls validity of data
entered at out-stationed offices or may enter it at the time
of review; stores valid data and contacts sources to correct
or determine cause of irregularity.
Submits regular runs for scheduled reports; manipulates data
for other reports as requested.
Transmits data via modem or other method to regulatory agencies
or local offices.
Confers with local, state, and federal offices concerning data
transmission and analysis, changes in procedures, and other
data issues.
Attends meetings and seminars to learn new computer programs
and procedures.
May extract data for specific purposes such as case
investigation or review of an office's reporting history.
May design programs for office use, including spreadsheets,
charts, and graphs.
May travel to local offices to train personnel in data
reporting.
May compile basic data reporting manual which includes policy
and procedure.
Knowledge, Skills and Abilities
Knowledge of basic computer operation and capabilities.
Knowledge of agency function and operations.
Knowledge of arithmetic, geometry, and algebra.
Ability to learn the specific program to which assigned.
Ability to learn computer programs.
Ability to analyze figures and to determine cause of
irregularities.
Ability to read and understand technical material.
Ability to communicate effectively, both orally and in writing.
Minimum Qualifications
[Top]
Training:
Successful completion of twelve hours of computer
science.
Substitution:
Two years of experience as listed below may
substitute for the required training.
Experience:
One year of full-time or equivalent part-time paid
experience in data or wordprocessing including the creation
of spreadsheets.
Substitution:
Completion of a recognized course in computer
science, computer programming, or data processing from an
accredited business or vocational school may substitute for
both the training and experience requirements.
OR
Additional college hours in computer science, business,
mathematics, or communication may substitute through an
established formula for the required experience.
Established: 12/1/91
Effective:
12/1/91