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Nature of Work
Under general supervision, oversees the management of
receivables, including the administration of accounts which have
delinquent returns and/or moneys outstanding. Primarily
responsible for less complex cases, generally with accounts
representing relatively small sums of money. Through formal and
informal training, acquires an understanding of the unemployment
compensation laws, rules, regulations, and policies, practices,
forms and procedures. Work may involve confrontations with angry
and uncooperative employers; work requires significant travel on
a year-round basis. Performs related work as required.
Distinguishing Characteristics
Delinquency Control Specialist performs, at the full
performance level with some supervision from the Delinquency
Control Supervisor and division administrative staff, work
securing delinquent tax returns and collecting past-due employer
contributions in the unemployment compensation division.
Positions allocated to this class will manage, with supervision,
a significant number of employer delinquencies. This position
will be responsible for administering the state unemployment
compensation law using established standards, methods, forms and
procedures.
Examples of Work
Communicates directly with employers, accountants and tax
reporting services, to pursue delinquent unemployment tax
returns and deficient moneys; explains the unemployment
compensation law and/or the nature of the delinquency,
including complex issues such as rate determinations,
employee or contract labor, business transfers, etc.
Makes on-site visits with seriously delinquent employers
and/or their representatives, including CPA's, tax
preparers, corporate officers and office managers.
Updates employer account information based on information
received during direct communication.
Assists employers in the preparation of delinquent
unemployment compensation tax returns and other forms
required in the administration of the law.
Communicates directly with representatives from Unemployment
Compensation Benefits, Field Audit, and Legal to ensure that
all account activities related to the employer are completed
timely.
Decides credit management tactics based on sound judgment,
compliance with applicable rules and procedures, and
previous experience with the employer.
Analyzes financial information from the employer, including
tax returns, payroll documents, and financial statements, in
order to determine an appropriate collection strategy for
that particular account.
Prepares and files criminal charges against habitually
delinquent employers.
Provides testimony in related criminal court proceedings.
May train subordinate or peer employees. May attend private
sector training sessions representing the agency, then
provide follow-up training to fellow employees.
May participate in special projects for the division and/or
the agency.
Negotiates repayment options with delinquent employers.
Determines when employer is in default and recommends
additional collection efforts to be undertaken.
Demonstrates the ability to successfully collect delinquent
tax returns and moneys.
Meets or exceeds the performance measures established by the
agency and the corresponding federal agencies.
Supports senior staff and Division management in achieving the
goals of the unit.
Knowledge, Skills and Abilities
Knowledge of the functions, operations, and objectives of the
Division.
Knowledge of the Unemployment Compensation laws, rules and
regulations, policies and procedures.
Ability to interpret and properly apply written procedures,
instructions, policies, laws, rules and regulations.
Ability to evaluate employer financial data and render
appropriate decisions.
Ability to exercise sound judgment in appraising people and
situations, and rendering appropriate decisions.
Ability to establish and maintain effective working
relationships with co-workers, employers, tax professionals,
elected and appointed officials, and the public in general.
Ability to communicate effectively, both orally and in
writing.
Ability to maintain a professional disposition when dealing
with uncooperative people and difficult situations.
Ability to operate a personal computer, using spreadsheet,
database and word processing software while performing daily
tasks.
Minimum Qualifications
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Training:
Bachelor's degree from an accredited four-year
college or university. Preference may be given to
applicants with degree in accounting, finance, or a related
field.
Substitution:
Additional qualifying experience as described
below may be substituted on a year-for-year basis for the
required college education.
Experience:
Three years of full-time or equivalent part-time
paid experience in taxation, collections, financial analysis
and/or accounting.
Established: 4/15/99
Effective:
5/1/99