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Nature of Work
Under general supervision performs full-performance level work in operating
radios, computer terminal and other communication equipment necessary for
the efficiency and safety of the uniformed personnel of the West Virginia
State Police. Receives, responds, transmits, answers, and/or verifies messages
and/or inquiries received over communication equipment. Work is performed
in accordance with established rules and procedures and requires strict confidentiality.
Performs related work as required.
In the Division of Protective Services performs full-performance level work in monitoring the Division's closed circuit television system (CCTV) and electronic security-related systems, and operates the radio transmission/dispatch system to provide for the efficiency and safety of the uniformed personnel of the Division of Protective Services. Incumbent will also function as a WEAPON terminal operator. All work is performed in accordance with established internal operating procedures and guidelines and requires strict confidentiality. Performs related work as required.
Examples of Work
In West Virginia State Police:
Operates all applicable radio equipment/computer terminal/telephone equipment,
dispatches/receives radio/computer data/telephone communications.
Responds to inquiries on criminal history, drivers' history, and vehicle/gun
registrations.
Reviews messages for compliance with state regulations and checks for accuracy.
Types daily radio logs, computer files, master file cards, wanted and missing
person cards, monthly activity sheets, incident log, wrecker log and related
documents.
Enters and cancels wanted persons information via computer terminal.
Assists the public by responding to requests for information and emergency
assistance. Assists walk-in public when necessary.
Operates computer terminal and performs related functions.
Performs troubleshooting procedures when communications equipment malfunctions.
May be required to conduct roll calls for the National Warning System (NAWAS)
with various in-state locations, issue statements, and answer to roll calls
from the National Warning Point.
May monitor National Weather Service terminal and issue weather statements
as needed.
May be required to answer dispatch phone calls routed to the Communications
Center.
In Division of
Protective Services:
Operates all applicable radio equipment, teletype, and telephone equipment;
dispatches and receives radio, teletype, and telephone communications.
Communicates with the Division's officers/civilian employees and other
authorized law enforcement personnel and medical/emergency first responders
by broadcasting and/or telephone.
Monitors the Division's command center CCTV system; electronic door lock
system; duress alarms; intercom and emergency notification system; electronically-controlled
perimeter security gates, and other security-related systems.
Monitors fire alarm and HVAC systems and communicates with the General
Services Division to relay pertinent information and dispatch accordingly.
Communicates with vendors and the general public concerning dock access
and/or access to the interior grounds of the complex.
Communicates with Metro 911 Center concerning first responder calls for
service and incidents which may affect the State Capitol Complex.
Appropriately utilizes the West Virginia Automated Police Network (WEAPON),
West Virginia Intelligence Exchange (WVIX), and other law enforcement related
intelligence and information gathering/dissemination systems in response to
authorized inquiries concerning criminal history, wanted persons, drivers'
history, and vehicle/gun registrations.
Assists the general public by responding to requests for information and
emergency assistance.
Monitors National Weather Service information and broadcasts severe weather
notices as appropriate.
Ensures command center communications equipment is operational and/or reports
any malfunction to the appropriate supervisor.
Maintains daily radio communication logs and all other required command
center logs.
Attends required training as authorized by the Division Director or his
or her designee.
May be assigned duties such as, but not limited to, providing traffic/parking
control assistance during extraordinary events and assisting in the Division's
administrative office.
Knowledge, Skills
and Abilities
For the West Virginia State Police:
Knowledge of NCIC operating and code manuals.
Knowledge of West Virginia State Police polices and procedures relating
to use of NCIC and NLETS.
Knowledge of modern office practices and procedures.
Knowledge of arithmetic and English grammar and common usage.
Ability to retain and summarize information and to relay sometimes critical
information clearly, promptly and accurately.
Ability to type accurately at a rate of 25 w.p.m.
Ability to work quickly and accurately under pressure.
Ability to operate a computer terminal.
Ability to speak clearly in a well-modulated voice with good diction.
Ability to maintain composure and sound judgment in high stress situations.
Ability to maintain security and strict confidentiality of privileged information
and internal operations of the command center.
Ability to maintain an effective working relationship with supervisors,
coworkers, and the general public.
Ability to send administrative messages, if applicable.
Ability to train or assist in the training of new police telecommunicators.
Knowledge, Skills
and Abilities
For the Division of Protective Services:
Knowledge of and/or ability to learn closed circuit television, electronic
door lock, and radio transmission/dispatch systems.
Knowledge of and/or ability to learn WEAPON, WVIX, and other law enforcement
related intelligence and information gathering/dissemination systems.
Knowledge of and/or ability to learn National Crime Information Center
(NCIC) operating and code manuals.
Knowledge of and/or ability to learn Federal Communications Commission
(FCC) Regulations.
Ability to retain, summarize, document, and relay critical information
accurately.
Ability to speak clearly in a well-modulated voice with good diction.
Ability to maintain composure and sound judgment in high stress situations.
Ability to maintain security and strict confidentiality of privileged information
and internal operations of the command center.
Ability to maintain an effective working relationship with supervisors,
coworkers, and the general public.
Ability to type accurately at a minimum rate of 25 words per minute and
use standard office equipment, e.g., copier, facsimile machine, calculator,
multi-line telephone, etc., including the ability to apply basic technical
competence in the operation of technological systems utilizing keyboarding
skills, mouse clicks, joy sticks, or other technology tools.
Minimum
Qualifications [Top]
Training:
Graduation from a standard four-year high school or the equivalent.
Experience:
One year of full-time or equivalent part-time paid experience in public
contact work.
Substitution:
College hours, related business school, or vocational training may be
substituted through an established formula for the required experience.
Special Requirement:
Must maintain a current certification as WEAPON terminal operator (recertification
every two years).
Established: 3/16/95
Revised: 1/30/08, 5/29/08
Effective: 5/29/08